1. Information We Collect

Account Information

When you sign up for Oosby, we collect:

• Your email address (via Apple, Google, or passkey registration)
• Your name (if provided by your sign-in method)

Secure authentication:

We don't store passwords or authentication tokens. Sign-in is handled securely by Apple, Google, or your device's passkey system.

Household Information

To help Oosby work for you, you may provide:

• Vehicle registration numbers (for MOT and insurance tracking)
• Insurance policy details and renewal dates
• Property information (for home insurance, utilities)
• Appointment and service provider details
• Documents and photos you choose to upload
• Custom reminders and notes

Technical Information

To provide and improve our service, we collect minimal technical data:

• Basic usage patterns (which features are used, for service improvement)
• Error logs (to fix bugs and improve performance)

What we DON'T collect:

• Your location or IP address
• Device fingerprinting or tracking identifiers
• Detailed browsing behavior or click patterns

2. How We Use Your Information

Core Service Delivery

• Tracking your renewals, MOTs, and important dates
• Sending you timely reminders and notifications
• Storing your documents and household information securely
• Providing customer support when you need help

Service Improvement

• Understanding which features are most helpful
• Fixing bugs and improving performance
• Developing new features based on usage patterns

Optional Offers

• Showing relevant insurance, service, or product offers when you choose to see them
• Matching offers to your renewal dates and needs
• Important: We never share your data with offer providers - you choose what to see, when to see it

You stay in complete control - offers are shown to you, not shared about you.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Period.

Your data is yours, and we treat it with the respect it deserves.

When We May Share Information

We only share your information in these limited circumstances:

• For service delivery only - With trusted technical partners who help us operate Oosby (under strict data processing agreements)
• Legal requirements - If required by law, court order, or to protect our legal rights
• Business transfer - If Oosby is acquired, your data would transfer under the same privacy commitments

When you choose to see offers:

We show you relevant offers based on your renewal dates, but your personal information is never shared with offer providers. They only know if you choose to contact them directly.

Service Providers

We work with carefully selected technical partners to deliver Oosby:

• Cloud hosting providers (for secure data storage)
• Email service providers (for reminders and notifications)
• Government APIs (for MOT, insurance validation where applicable)
• Payment processors (for Premium subscriptions)

All service providers are contractually required to protect your data and use it only for providing services to Oosby.

Offer partners are different:

We maintain a separate list of trusted offer suppliers, but they never receive your personal data. When you choose to see offers, we show you options without sharing who you are.

4. Data Security

We take the security of your information seriously and implement multiple layers of protection:

Encryption

• All data encrypted in transit (HTTPS/TLS)
• All data encrypted at rest
• Secure database connections

Authentication

• No passwords stored - we use secure passkeys
• Apple and Google secure sign-in
• Multi-factor authentication available

Infrastructure

• Secure data centers (primarily UK, with some EU/US processing)
• Regular security audits and monitoring
• Access controls and activity logging

Team Access

• Minimal team access to personal data
• Access only for support or technical issues
• All access logged and monitored

5. Your Rights and Choices

Under UK GDPR and data protection laws, you have the following rights:

Right to Access

You can request a copy of all personal information we hold about you. Most of this is available directly in your Oosby account.

Right to Rectification

You can correct or update your information at any time through your account settings, or by contacting us.

Right to Erasure

You can delete your account and all associated data at any time. We'll permanently remove your information immediately.

Right to Data Portability

You can export your data in a common format to take with you if you leave Oosby.

Right to Object

You can object to processing of your data for marketing or offers. You control what communications you receive.

How to Exercise Your Rights

Most rights can be exercised directly through your Oosby account settings. For other requests, contact us at:

privacy@oosby.com

We'll respond to all requests within 30 days.

6. Data Retention

We keep your information only as long as necessary to provide Oosby's services:

Active accounts

Data retained while your account is active and for legitimate business purposes

Closed accounts

Personal data deleted immediately upon account closure

Legal requirements

Some data may be retained longer for legal, tax, or regulatory compliance (typically 7 years)

Aggregated data

Anonymous usage statistics may be retained indefinitely for service improvement

7. International Data Transfers

Where your data is processed

Your data is primarily stored in UK-based secure data centers. However, some services we rely on (such as email processing) may route data through EU or US infrastructure.

All international transfers are done under appropriate safeguards, adequacy decisions, and with the same security standards we apply to UK-stored data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When We Update This Policy

• We'll notify you by email if there are significant changes
• We'll update the "Last updated" date at the top of this page
• You'll be notified in the app of any material changes
• Continued use of Oosby means you accept the updated policy

9. Cookies

We use hardly any cookies, and we don't track you.

Oosby doesn't use tracking cookies. We don't follow you around the web, build advertising profiles, or share your browsing data with third parties.

What we use

• Session cookies to keep you signed in
• Preference cookies to remember your settings
• Security cookies for fraud prevention

What we don't use

• No analytics cookies (Google Analytics, etc.)
• No marketing or advertising cookies
• No social media tracking pixels
• No cross-site tracking

We believe privacy shouldn't be a premium feature.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Data Protection Officer